⚠️ Important Notice: Decommissioning of @siswa-old Domain

PERMANENTLY DELETED ON MARCH 31, 2026.

  • Your official siswamail is username@siswa.um.edu.my
    Use this current domain for all future academic and official university communications.
  • Backup Data & Update Linked Accounts
    Transfer Google Drive files and update email settings for banks, LinkedIn, and other services.
  • New Students are Already Safe
    If you joined UM from October 31, 2025, onwards, no action is required.

Visit siswa.um.edu.my for Migration Guides

Access step-by-step instructions to ensure your data is moved before the deadline.

📘 View Data Migration Guide

📢 Siswamail Migration Update

We have successfully migrated and activated your new Siswamail account on October 2025.

To re-access your (@siswa.um.edu.my) mailbox, please update your password via the following link:

For New Students please directly access (@siswa.um.edu.my)

🔑 Update Password 🎥 Watch Video Guide

🔗 Text links: Update Password | Watch Video Guide

How to Access Old SiswaMail Inbox:

  • Login with @siswa-old.um.edu.my instead of @siswa.um.edu.my
  • Example: adli@siswa.um.edu.my → adli@siswa-old.um.edu.my

⚠️ If you still face access issues after resetting your password:
• Do not reset your password again.
• Please submit a Helpdesk ticket for your UM ID to get assistance.

ANNOUNCEMENT

Information Hub

NEWS : GOOGLE MAIL AND MICROSOFT ONLINE LIMITED SERVICES

Dear users, there are few news about Google mail and Microsoft Online Services blocked/banned in certain countries.

  • Google email service suspended by certain countries < Click Here >
  • Microsoft 365 International availability < Click Here >

To recover your SiswaMaiL password, please begin with these steps:

  1. Visit Password Recovery Page.
  2. Enter your IC / Passport Number.
  3. Click Submit.
  1. Account Settings: [username]@siswa.um.edu.my
  2. Configuration via POP: Click here
  3. Configuration via IMAP: Click here

For Users who face errors when using mail clients:

CHANGES IN UMWIFI SETTING:

Please be informed that University of Malaya (UM) Wireless System in the main campus has changed its SSID:

  • UM_WIFI_roam changed to UM-WiFi-Staff (staff access)
  • WIFI_08_STUD changed to UM-WiFi-Student (student access)

DISCLAIMER:

  • PERDANAMAIL ADMINISTRATORS are NOT the admin for SISWA MaiL.
  • Universiti Malaya SHALL NOT BE liable for any loss or damage caused by the usage of Google Mail.
  • UM reserves the right to give your email address to 3rd parties for University programme purposes.
  • Any problem regarding the account, please DIRECT your question to Google Mail Administrator at http://mail.google.com/support

Helpdesk: https://helpdesk.um.edu.my

Hunting Line: 603 79676726

CONTACT HOURS (Please call during office hours only):

Outside office hours, please email to admin[at]siswa.um.edu.my

Monday-Thursday 8.30am - 1.00pm 2.00pm - 5.30pm
Friday 8.30am - 12.15pm 2.45pm - 5.30pm
(Malaysian Time, GMT +8.00)