Welcome to SISWA MaiL

SISWAMaiL (siswa.um.edu.my) is the NEW student webmail powered by Google Apps. It is an official email application system provided to all students of University of Malaya.

Your use of SISWAMaiL web site application and services (referred to collectively as the “Services” in this document) is subject to the terms and conditions between you and Google Apps.



Please use your SiswaMaiL username and password to login

Signin with Google

Registration | Update Password


 • Dear Campus Community,
Kindly be informed,
all future login to UMMail/SiswaMail is directly via google login.
Please refer to guides given on howto access you UMMail/SiswaMail account.

!!Student System Access Guide!!(Updated)

 •   Siswamail FAQ.

  • Forgot Password
  • Mail Client Configuration
  • Changes In Wireless SSID
  • Disclaimer
  • Contact Us


  Dear users,

  There are few news about Google mail and Microsoft Online Services blocked/banned in certain countries

  - Google email service suspended by certain countries < Click Here >
  - Microsoft 365 International availability < Click Here >

  Both findings can be searched using the popular search engine (google, yahoo, bing etc).

  This also means that our student from US embargoed countries may not be able to access SISWAMAIL from their home country.

  To recover your SiswaMaiL password, please begin with these steps :.   

  1. Login to https://helpdesk.um.edu.my and submit a support ticket.
  2. Please login helpdesk system via your personal gmail account if your siswamail is non accessible.
  3. Please include your student id and full name.
  4. Please upload a snapshot of your student card for confirmation purposes
  5. Thank you.

  1. Account Settings :
      • [username]@siswa.um.edu.my
  2. Configuration via POP:
  3. Configuration via IMAP :
For Users who faces error when using mail clients, please follow the steps below:
    • Change your clients password in siswamail
    • Click here to unlock your account
    • Enter your full siswamail address in the username (ie. username@siswa.um.edu.my)
    • Try login in your mail client
For More detailed information please refer to : Google Mail Support

  Please be informed that University of Malaya (UM) Wireless System in the main campus, Kuala Lumpur had changed it'sService Set Identifier (SSID) broadcast to all wireless clients.

The changes are effective immediately today 3rd of September 2010 as detailed below:

UM_WIFI_roam had changed to UM-WiFi-Staff (fstaff access)
WIFI_08_STUD had changed to UM-WiFi-Student (student access)

As a reminder, your UMMail or SISWAMaiL credential may be used to access the UM Wireless System.

You may call our Helpdesk at +603 7967 4001. Alternatively, you could visit our PTM Counters for direct technical assistance.
  Please be advised that PERDANAMAIL ADMINISTRATORS are NOT the admin for SISWA MaiL.
  Universiti Malaya SHALL NOT BE liable for any loss or damage caused by the usage of Google Mail from within the SISWA MaiL Portal.
  UM reserves the right to give your email address to 3rd party for the University’s programmme purposes.
  Any problem arises regarding the account, please DIRECT your question to Google Mail Administrator at http://mail.google.com/support
  For any enquiries / assistance please submit a helpdesk support ticket @ https://helpdesk.um.edu.my
  Our Hunting Line :
  - 603 79676726
Please call us during office hours only.
Outside office hours, please email to admin[at]siswa.um.edu.my
Monday-Thursday : 8.30am - 1.00pm 2.00pm - 5.30pm
Friday : 8.30am - 12.15pm 2.45pm - 5.30pm
(Malaysian Time, GMT +8.00)
Last Updated :25th March 2024   
Data Centre Management Division, Jabatan Teknologi Maklumat, Universiti Malaya
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